DAYANA SAUMET MARTINEZ

Empresa pública; Más de 10.001 empleados; HPQ; Sector de Servicios y tecnologías de la información

enero de 2006 – abril de 2009 (3 años 4 meses) Costa Rica

Responsible for the management of events logistics to ensure the success of different initiatives with the purpose of increasing employees’ engagement. As a new company in Costa Rica, HP is investing hard to build a robust organization and to demonstrate is a good citizen as part of the HP values. I was appointed as the Volunteering Champion in 2008 having the opportunity to start the area from zero. Some of the biggest events leaded were: HP Forest 2008, with more than 500 employees. We planted 1,800 new trees at the Costa Rica Atlantic zone. Beach Clean Up, with participation of more than 300 employees. 3.5 tons of garbage was remove from the beach. Other projects like HP @ the community and Educational programs. In conjunction with the community, we cleaned up three neighbors and provided educational assistance to more than 1600 kids in 1 fiscal year.

I have implemented the full structure and programs to ensure HP has employees ready to participate in volunteering projects, and also placed metrics to measure the execution of projects to ensure we achieved objectives in a 100%. The results were impressive with 95% of engagement from my stakeholders. These results demonstrated a well structured organization, planning skills, strong and consistent communication program, and a post-event follow up.

Initiatives are annually planned, and execution is presented quarterly to the HP Costa Rica Leadership Team. In 2008, we achieved our plan and used only 87% of the assigned budget demonstrating the good management of resources and assets. Additionally, we are prepared to continue developing events in 2009 with a lower cost due to we already have the foundation, required assets, and most important, the culture created in the HP employees to contribute to the society.
For an extended presentation of the projects, I have included some links at the end of the file in case you would like to explore my work.

Empresa pública; Más de 10.001 empleados; HPQ; Sector de Servicios y tecnologías de la información

junio de 2006 – noviembre de 2007 (1 año 6 meses) Costa Rica

Main goal achievement: Providing support to five Managers to ensure the business continuity regarding administrative aspects like: purchases, reports, meeting arrangements, human resources, accounting, budget, and supplies.

Empresa pública; Más de 10.001 empleados; HPQ; Sector de Servicios y tecnologías de la información

enero de 2006 – mayo de 2006 (5 meses) Costa Rica

Responsible for the resolution of customer disputes to increase customer satisfaction and accelerate the cash cycle. Using SAP (Accounts Receivable module) and Dispute Resolution System (DRS), we have the capability to manage customer disputes. My role required full interaction with Operations and Sales to research for resolution alternatives. One of the main challenges was to engage Sales in the resolution, and to get full support from Operation areas to minimize the cycle time. The area was just created in Costa Rica to bring support to Latin America Countries and I was part of the team providing support to Mexico Channels and Wholesalers being the biggest country in the region in terms of sales and number of transactions. Another challenge was to manage the in-country relationship to ensure transparency to the customers. My scope covered the support to 4 collection administrators, who identified customer disputes and recorded in the system for resolution. The high dependency on input quality from collectors drove me to a frequent and open communication strategy through internal meetings, teleconferences, and consistent training on SAP.

Empresa pública; Más de 10.001 empleados; BAX; Sector de Industria farmacéutica

julio de 2005 – diciembre de 2005 (6 meses)

Accounts Payable Biosciences Team as Invoice keyer in JDEdwards. Responsible to follow up on issues from the Bioscience business with the purchases department and other areas of Baxter in United States. Also, I provided service to customers and buyers located in United States (via telephone and email

junio de 2002 – abril de 2005 (2 años 11 meses)

Responsible for Inventory management, payment control, production planning and customer service.

septiembre de 2001 – junio de 2002 (10 meses)

Responsible for the sales and customer service in Alajuela and San Jose area.